FAQ

WHAT ARE THE PAYMENT OPTIONS?

Lex Skin Care allows for Credit/Debit card transactions.

WHAT IS OUR RETURN AND EXCHANGES  POLICY?

Lex Skin Care makes every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at lexskincareaus@gmail.com and we will do our best to resolve any issue.

Lex Skin Care do not have to provide a refund if you simply change your mind on an item, so please choose carefully. 

If you wish to make a claim relating to your product for:

(1) damaged in transport or

(2) incorrect goods received

We advise this must be done 24 hours of receiving your goods by email.

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly

(A) re-supply the item or

(B) credit the relevant invoice appropriately. 

It is the customer's responsibility to review the goods received prior to their opening. 

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened and in their original condition. 

DO YOU OFFER GIFT CARDS?

Lex Skin Care does not offer gift cards at this point in time. You may choose to purchase the goods without our payment options as listed above.

DO YOU OFFER FREE SHIPPING SERVICES?

We offer free shipping for orders over $50 within Australia only. All international orders are subject to a delivered cost based on a flat rate of $100.

Australian Shipping:

We charge a flat rate of $10  within Australia for all orders below $50. 

We use Australia Post which takes approximately two to five business days to deliver to Sydney, Melbourne & Brisbane. For South Australia and Western Australia delivery, please allow up to seven to ten business days. Please note Australia Post does not operate on weekends.

Please also note that this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Australia Post. Orders may be delayed up to 48 hours during these periods. For all orders placed after Friday 12 pm, are considered weekend orders.

In addition, please expect delays during public holiday periods due to overwhelming demand for postal services. 

Once your order is dispatched, you will receive an email with your tracking number. To track, simply enter this number into the Australian Post Tracking Website. https://auspost.com.au/mypost/track/#/search

International Shipping:

Lex Skin Care offers international shipping worldwide. Please note that shipping lead time varies on the location. We charge a flat rate of $100 for shipping to all countries noted.

Please note that all import duties, taxes, and charges are unable to be included in the item shipping and handling costs. These charges are the buyers' responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with the purchase. 

WHAT IF I ENTERED IN THE WRONG DELIVERY INFORMATION?

Unfortunately, we can not change order information once your order has been processed. Please ensure the correct postcodes are entered and if you are in an office building, please add your company name to avoid the packaging being sent back to us. 

You will receive your tracking information once dispatched. Please sign up for the MyPost took auspost.com.au/mypost/to to redirect your parcel.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us.

WHAT IF WE ARE UNABLE TO SEND AN ITEM YOU HAVE ORDERED?

In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items and provide a refund for the value of the short supplied item. You will be notified of this via email and we will let you know the date that the item will be back in stock.

HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFUL?

You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn't go through, we will send you an email to let you know and give you some easy payment options.

INCORRECT ITEM SENT OR THERE IS SOMETHING WRONG?

If there is an issue with your order (Incomplete or incorrect), please email the following information to lexskincareaus@gmail.com as soon as possible, and will guide you through the replacement process.
(1) Your order number
(2) The item you ordered
(3) Outline on the issue you are encountering regarding the product

Lex Skin Care

Tel: +61 422 550 887

16 Farr St, Marrickville 2204